our policies

Privacy Policy

At GDU Shop (gducompany.com), we take your privacy seriously. Here’s a clear explanation of how we collect, use, and protect your personal information:

  1. Who We Are
  2. What Data We Collect
    • Account Information: name, surname, email address, encrypted password.
    • Contact Details: postal address, telephone number.
    • Payment Information: handled via PayPal; we do not store your credit card details.
    • Usage Data: IP address, cookies, browsing analytics (to improve your experience).
  3. Why We Collect It & Legal Basis
    • Order Processing & Payments: performance of contract.
    • Customer Service: your consent.
    • Marketing & Newsletters: your consent, which you can withdraw at any time.
    • Legal Compliance: to meet fiscal and accounting obligations.
  4. Data Retention
    • Purchase & Billing Records: up to 5 years (per tax law).
    • Newsletter Subscribers: until you unsubscribe.
    • Cookies & Analytics Data: up to 2 years or as configured by you.
  5. Third-Party Recipients
    • Payment Gateway: PayPal (Ireland), under its own security policies.
    • Shipping Providers: to deliver your orders.
    • Analytics & Marketing Tools: e.g. Google Analytics, MailChimp, always under strict confidentiality agreements.
  6. Your Rights
    You may request to access, rectify, erase, restrict processing, object, or port your personal data. To exercise any of these rights, email us at contacto@gducompany.com.
  7. Security Measures
    We use SSL encryption on our site and implement technical and organizational safeguards to prevent unauthorized access.

Refund Policy

We want you to be 100 % satisfied with your purchase at GDU Shop. If you need to return an item or request a refund, here’s how it works:

  1. Return Period
    You have 14 calendar days from the day you receive your order to request a return—no questions asked.
  2. Conditions for Returns
    • Items must be in perfect, unused condition, with all original tags.
    • Must be returned in their original packaging.
    • Return shipping costs are your responsibility, unless the item is defective or we shipped the wrong product.
  3. How to Request a Return
    1. Email us at contacto@gducompany.com with your order number and reason for return.
    2. We’ll reply within 48 hours with detailed return instructions.
    3. Pack and ship the item to the address we provide.
  4. Processing Your Refund
    • Once we receive and inspect the item, we’ll issue a refund to your original payment method (via PayPal) within 5–7 business days.
    • PayPal may take an additional 24 hours to reflect the refund in your account.
  5. Exceptions
    • Non-returnable: lingerie, personalized/custom items, or products discounted over 30 %, unless defective.
  6. Defective or Incorrect Items
    If you receive a damaged or incorrect product, email us immediately at contacto@gducompany.com. We will cover all shipping costs for either a replacement or a full refund.

If you have any questions about these policies, please contact us at contacto@gducompany.com or +34 644 341 727. Thank you for shopping with GDU Shop!

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